Return Policy

Upon receipt of your order, you have one (1) business day to advise Protrek of any external damage to the packaging of the goods after notifying the carrier. You have three (3) business days to advise Protrek of any damage or shortages of your goods.

If for any reason you ordered the incorrect items, we offer a fourteen (14) day (from delivery date) exchange policy, subject to the goods being returned in unused, perfect condition, with the original packaging still intact. Customers must meet the cost of return freight on correctly supplied goods.

To notify us of your intention to return goods, please contact us on Please include your reference number or invoice number in any correspondence.

Any returns (or requests to return goods) after the fourteen (14) days will not be accepted.

When returning goods, the customer is responsible for the repackaging of the goods as they are in your care until they arrive at our warehouse.