Policies & FAQ
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Frequently Asked Questions
COMMONLY ASKED KOVIX QUESTIONS
One of the primary materials used in Kovix locks is hardened steel. Hardened steel is exceptionally tough and resistant to cutting, drilling, and sawing, making it an ideal choice for high-security applications. Kovix locks often feature hardened steel shackles or locking mechanisms to deter thieves and withstand various physical attacks. In addition to hardened steel, Kovix locks may incorporate other materials for enhanced security and durability. These may include: 304 Stainless steel which is known for its excellent corrosion resistance properties. It is often used in the construction of padlock bodies or other external components to provide resistance against harsh environmental conditions and maintain the lock's integrity over time. Zinc Alloy is also what some of our Kovix locks may feature including components, such as the lock housing or protective covers. Zinc alloy offers a balance between strength and lightweight construction, ensuring a sturdy and manageable lock.
Our Kovix Locks use a Lithium CR2 battery that typically last between 1 to 5 years, depending on factors like usage patterns, and storage conditions. Higher usage and power demands can drain the battery faster, while quality brands may offer better longevity. Storage in a cool, dry place helps preserve the battery. CR2 batteries provide consistent power until depletion rather than gradual decline. Lithium CR2 batteries are commonly avaliable at leading supermarkets and warehouses across Australia.
Encountering a stuck padlock or coupling lock can be quite frustrating, but there are steps you can take to resolve this issue. Firstly, remain calm and avoid using excessive force, as it can further jam the lock. Begin by examining the key for any signs of damage or wear. If the key is in good condition, try applying a lubricant specifically designed for locks. Graphite-based lubricants or silicone sprays are commonly recommended. Carefully insert the key or turn the dial while gently wiggling it to loosen any stuck parts. If the padlock or coupling lock remains stuck, avoid resorting to extreme measures like hitting or prying it open, as this can damage the lock or surrounding equipment. Instead, consider seeking the assistance of a professional locksmith or contacting the manufacturer of the lock. They will have the necessary expertise and tools to safely resolve the issue. In situations where the stuck padlock or coupling lock hampers the functionality of a vehicle or impedes access to important equipment, it becomes even more crucial to seek professional help. Locksmiths or manufacturers can provide targeted advice or dispatch a trained technician to assist you promptly and efficiently.
To properly care for your Kovix products, visit our Blog Page titled "5 ESSENTIAL MAINTENANCE STEPS FOR KOVIX SECURITY SYSTEMS" to acquire the skills you need.
On each Kovix lockable product, a metal tag with a unique code is displayed on the keys. This unique code is linked to the way the keys are cut and allows you to get more printed. If you have lost or you are interested in getting more keys please email: firstname.lastname@example.org
Frequently Asked Questions
FOR SHIPPING &
We provide shipping via Australia Post of to P.O. Boxes. If your shipping request is addressed to a P.O. Box but the shipment is too large, it will be delayed and will require an address correction before shipment. Additionally, Aramex, Direct Freight or TNT will be used to ship larger packages to a residental address. Contact our team at Protrek to learn more or call us at (07) 5437 0009.
Our warehouse located in Warana on the Sunshine Coast dispatches orders as quickly as possible, shipping Australia-wide. We offer express shipping options for your order to be dispatched and sent to your address ASAP. All orders are picked, packed and dispatched ASAP with an estimated leave time of 1-3 days based on stock quantity levels. Click and Collect is avaliable during business hours ready to collect within the hour.
If for any reason you ordered the incorrect items, we offer a fourteen (14) day (from delivery date) exchange policy, subject to the goods being returned in unused, perfect condition, with the original packaging still intact. Customers must meet the cost of return freight on correctly supplied goods. Any returns (or requests to return goods) after the fourteen (14) days will not be accepted. When returning goods, the customer is responsible for the repackaging of the goods as they are in your care until they arrive at our warehouse.
Upon receipt of your order, you have one (1) business day to advise Protrek of any external damage to the packaging of the goods after notifying the carrier. You have three (3) business days to advise Protrek of any damage or shortages of your goods.
On each Kovix lockable product, a metal tag with a unique code is displayed on the keys. This unique code is linked to the way the keys are cut and allows you to get more printed. If you would like products to be keyed-alike or have an existing product please contact us at email@example.com or (07) 5437 0009
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Unit 3-4/7 Commerce Ave, Warana QLD 4575