Shipping policy

PROTREK PTY LTD SHIPPING POLICY

  1. PURPOSE

    The purpose of this Shipping Policy is to establish guidelines and procedures for the shipping and delivery of products by PROTREK PTY LTD. This policy aims to ensure transparency, efficiency, and customer satisfaction in our shipping processes.

  2. SCOPE

    This Policy applies to all shipping and delivery activities conducted by PROTREK for our products, including domestic shipping. It covers the responsibilities and expectations of both PROTREK and our customers.

  3. SHIPPING METHODS

    PROTREK offers various shipping methods to accommodate customer preferences. These methods may include but are not limited to standard Australia Post shipping, Express Australia Post shipping, and courier services. The availability of specific shipping methods may vary depending on the customer's location and the product being shipped.

  4. SHIPPING COSTS

    Shipping costs are calculated based on the shipping method selected, the destination, and the weight and dimensions of the products being shipped. Customers will be provided with shipping cost details during the checkout process, and these costs will be added to the total invoice amount.

  5. ORDER PROCESSING AND SHIPPING TIME

    Orders are typically processed within 24 hours of order placement. Shipping times vary, depending on the selected shipping method and the destination. Estimated delivery times will be communicated to customers during the checkout process.

  6. TRACKING

    Customers will receive a tracking number once their order is shipped. This tracking number can be used to monitor the status and location of the shipment. PROTREK will provide instructions on how to track shipments.

  7. SHIPPING ADDRESS

    Customers are responsible for providing accurate and complete shipping addresses during the order placement process. PROTREK is not responsible for delays or misdelivery resulting from incorrect or incomplete address information provided by the customer.

  8. SHIPPING DAMAGES AND RETURNS

    Customers should inspect their item(s) upon delivery and report any visible damage or discrepancies to PROTREK within 24 hours of receipt. For information on returns and exchanges, customers should refer to our Returns and Refunds Policy.

  9. POLICY REVIEW

This Shipping Policy will be periodically reviewed to ensure its effectiveness and compliance with industry standards and regulations. Any updates or changes to this Policy will be communicated to customers as necessary.

By adhering to this Shipping Policy, we aim to provide a seamless and reliable shipping experience for our customers while maintaining transparency in our shipping processes.

PROTREK PTY LTD

Updated 27/03/2026